It's no doubt that artificial intelligence has taken its firm position in every industry, making processes efficient and convenient than ever before; ecommerce of course is no exception. Especially during these pandemic times, buying preference of consumers have witnessed a sharp spike towards digital shopping thereby triggering a tectonic shift in the contours of the age old customer service operating model. What has worked in the past for customer service teams will not work in the future and several ecommerce brands learnt this lesson the hard way in the recent past. The age old model of call centers manned with trained agents to take incoming calls of customers just cannot support this exponential increase in call volumes and many ecommerce businesses had to look at re-inventing their processes using meaningful technology interventions. Enter AI to the rescue.

I would like to start with the fact that the retail market today is developing by leaps and bounds, but traders by the way also do not standstill. On the contrary, they gradually seize the initiative by introducing Artificial Intelligence into their products. Note, when many things were simply impossible, but thanks to the arrival chatbots much have changed. Chatbots are one of the most effective tools in building relationships between customers. More and more retailers choose eCommerce chatbots as a primary method of communication with the visitors of their online stores. The main benefits of using Chatbot technology are reducing costs on the workforce and saving time.